Why should I purchase route shipping protection and how does it work?

AndaSeat products are valuable and may be at risk of loss, theft, or damage during shipping. For added peace of mind, we offer Route Shipping Protection—an optional add-on that safeguards your order against unexpected shipping issues. Easily file a claim and get a refund or reorder in just a few clicks.

1. Who Should Consider Buying Route?

• Customers purchasing high-value items who want extra security.
• Those looking for a hassle-free way to resolve lost, stolen, or damaged shipments.
• Shoppers who want better tracking and real-time shipping updates.

2. Why Choose Route?

• Comprehensive Protection
  Covers lost, stolen, or damaged packages for peace of mind.
• Hassle-Free Claims
  No need to deal with carriers; simply file a claim through Route.
• 24/7 Claim Support
  Route’s team ensures quick claim resolutions, whether it’s a replacement or a refund.
• No Police Reports Needed
  If there’s no tracking update for 7 business days, Route processes claims without requiring a police report.
• Affordable & Worth It
  A small price for reliable protection.

3. How to File a Claim with Route?

If you purchased Route Package Protection and encounter a shipping issue, follow these steps:

1. Go to Route’s Claims Portal
- Visit claims.route.com or open the Route app.
- Enter your order number and the email used for the purchase.
2. Select the Issue Type
- Choose from: “Where’s my package?”, “Damaged,” or “Other issue.”
3. Provide Details
- Verify your phone number and describe the issue.
- Attach photos if applicable (especially for damaged items).
4. Choose Your Resolution
- Select whether you’d like a replacement, refund, or other claims resolution options.