What if I didn't want route shipping protection?

If your order has shipped from us, Route is protecting your package during transit. In the event that your package is lost, damaged, or stolen, Route will handle the situation by either replacing or refunding your order. This added layer of protection ensures that you're covered in case of any issues that may arise during delivery.

By purchasing Route Package Protection, you gain peace of mind with 24/7 support. Once you file a claim, Route will process it quickly, ensuring a hassle-free resolution.

For customers who opt for Route shipping protection, your package is fully insured against loss, damage, and theft. The claims process is straightforward, and Route almost always provides full compensation for eligible claims.

To file a claim, simply use the Route app (available on iOS or Android), the email you received after placing your order, or visit claims.route.com. Be sure to provide adequate photo evidence when submitting your claim.