Why was my order flagged, and what should I do?

AndaSeat puts customers first. We implement robust security features on our website to safeguard against fraudulent activities. To ensure a safe experience at AndaSeat, if your order is flagged as potentially fraudulent, we may request additional information from you for verification purposes.

If your order is flagged as potentially fraudulent, we will promptly notify you via email. To verify your order and ensure smooth processing, please provide proof of payment, such as a bank card transaction statement or a photo displaying the last four digits of your bank card. Once provided, we will resolve the issue as quickly as possible.

*Please note any documents you provide will be kept strictly confidential and will not be shared with third parties under any circumstances.

Why has my order been flagged as fraudulent?

There are main reasons why an order might be considered high risk.

1. Characteristics of this order are similar to fraudulent orders observed in the past by the system.

2. Incorrect Card Verification Value (CVV). 

3. The billing and shipping addresses don’t match.

4. The IP address used to place the order is a high-risk internet connection (web proxy).

5. Billing information that does not match records with the credit card company or bank.